Ticket systems
Triage, routing, and SLA tracking in one desk
Helpdesk · Email routing · SLA tracking
Phantom CXCustomer support operations workspace
A focused helpdesk for teams that need ticket triage, support email routing, customer context, SLA visibility, and reporting in one calm workspace.
Email-to-ticketQueue routingSLA trackingCSAT surveysReports
Trusted by teams like
Mveli Financial Services
Cedarstone Human Capital
Risk-Africa SHEQ Services
Built for support teams
Everything around the ticket, without losing the customer.
One calm workspace for ticketing, support mailboxes, customer records, and reporting.
Prioritized ticket queues
Filter by owner, department, category, priority, customer replies, and SLA pressure.
Inbound support email
Route configured support mailboxes into queues and keep email replies tied to the ticket.
Intelligent keyword routing
Match inbound mail on keywords and support address, then auto-assign it to the right queue and agents.
CRM context
Link tickets to companies and contacts so each request carries useful customer history.
SLA visibility
Track target response windows, breached work, closed work, and daily team momentum.
CSAT surveys on ticket close
Invite customers to rate their support experience when a ticket closes — one invitation and one response per ticket, with stars, numbers, or satisfaction faces.
Agent replies
Send customer replies, use canned responses, add internal notes, and close tickets cleanly.
Admin controls
Configure ticket states, departments, categories, queues, routing, email, footers, and users.
Operating rhythm
From customer email to resolved ticket.
- 01
Capture
Create tickets manually or from inbound support mailboxes with requester details attached.
- 02
Route
Use keywords, departments, queues, and routing rules to place work where it belongs — automatically.
- 03
Respond
Reply to customers from the ticket, keep internal notes separate, and reuse approved responses.
- 04
Report
Review workload, response activity, resolution performance, SLA health, and CSAT feedback from closed tickets.
Real product views
A workspace your team can read at a glance.
The product experience is intentionally quiet: dense enough for repeated work, clear enough for agents and admins to find what matters.
Dashboard
Queue health and daily momentum.
Admins can see open workload, unassigned work, high-priority tickets, closed tickets, top closers, and department pressure from one view.
Tickets
Prioritized work queue
Agents can scan state, customer, department, category, priority, SLA status, and ownership.
Reports
Operational reporting
Leaders can review workload, follow-ups, waiting tickets, priority pressure, and SLA health.
Inbound Routing
Intelligent routing by keyword.
Define queues with departments and assignment strategies, then route inbound mail automatically by keyword and support email — no manual triage.
CSAT
Measure satisfaction when work closes.
Send one CSAT invitation per closed ticket and let customers rate the experience with stars, numbers, or satisfaction faces — all configurable from a single settings screen.
Pricing
Simple pricing that scales with your team.
Start free with a small team, add a fixed-price website, or grow into a plan that matches your support operation. No hidden fees, cancel anytime.
Free
Up to 3 users
R0forever
- Free for life, no credit card
- Email-to-ticket and queues
- Basic SLA tracking
- Community support
Most popular
Team
Up to 10 users
from R4,950per month
R4,702.50 pm paid online · save 5%
- Everything in Free
- Intelligent keyword routing
- CSAT surveys on ticket close
- Canned responses & internal notes
- Email support
Business
Up to 20 users
from R8,450per month
R8,027.50 pm paid online · save 5%
- Everything in Team
- Advanced reports & SLA health
- Admin controls & departments
- Priority support
Enterprise
35+ users · Custom terms
Custom
- Everything in Business
- Project manager assigned
- White-labeling & custom branding options
- Dedicated support with SLA-backed response
- Third-party integrations & API access
- Custom development at discounted partner rates
Website Development
Up to 5 pages
R1,050once-off
R997.50 paid online · save 5%
- Up to 5 pages
- SEO-ready structure
- Lead form included
- Excludes domain & hosting
- Additional changes billed separately
Disclaimer: all plan prices exclude hosting. Workspace hosting, domain registration and server hosting are not included on the free plan or any paid plan, and are arranged and billed separately.
The 5% discount applies to payments made online. All prices in South African Rand (ZAR); listed prices exclude VAT, online payment prices include VAT. To switch between Team and Business, contact us and we will change it for you. Need more than 35 users or a custom setup? Request a quote for a tailored quote.
Off-the-shelf products & services
Ready-made software and services, branded as yours.
Beyond Phantom CX, we ship proven white-labeled products and fixed-price services you can deploy immediately — under your own brand, at a fraction of custom development cost.
Funeral industryFuneral Sales CRM
White-labeled CRM for funeral homes and funeral plan sales teams
A ready-to-deploy CRM purpose-built for the funeral industry. Manage policy sales pipelines, family records, agent performance, and follow-ups — all under your own brand, with no development time.
- Sales pipeline built for funeral plans and policies
- Family, member, and beneficiary records
- Agent and branch performance tracking
- Fully white-labeled — your logo, your colors, your domain
Industrial safetySHEQ Management System
White-labeled safety, health, environment & quality platform
An off-the-shelf SHEQ system for industrial workplaces. Digitize incident reporting, risk assessments, compliance checklists, and audits — deployed fast and branded as your own product.
- Incident logging and investigation workflows
- Risk assessments and hazard registers
- Compliance checklists and audit trails
- Fully white-labeled — your logo, your colors, your domain
Web servicesWebsite Development
Professional business websites with SEO and lead capture
A fixed-price website package that gets your business online quickly — up to 5 pages, built for search visibility, and includes a lead form to start converting visitors into prospects.
- Up to 5 pages
- SEO-ready structure
- Lead form included
- Fast, fixed-price delivery
- Domain, hosting and post-launch changes excluded
Enterprise
Request a custom Enterprise quote.
Tell us how your support operation works and we'll put together a tailored proposal — pricing, rollout plan and the partner rates for any custom development.
- Response within one business day
- Scoping call with a solutions engineer
- Written proposal with fixed monthly pricing
Contact
Talk to the team behind Phantom CX.
Reach out for product support, sales questions, feature requests, onboarding guidance, or anything you need clarified before bringing Phantom CX into your support operation.
Support and troubleshootingSales and evaluationFeature requestsSetup guidance
Email us
Reveal the contact email when you are ready to write.
We keep the address hidden until requested to reduce automated scraping. Once revealed, click the email address to open your mail client.
Your message will be routed to the right person for support, sales, or product feedback.